We offer excellent after-sales services, and we are very proud that we have been a very responsible supplier to win the confidence of so many customers worldwide. This warranty policy covers our Power Wheelchairs, Standing Wheelchairs, Mobility Scooters, and Manual Mobility range.
Structure Frame (5years)
We don’t use low-quality material to make the frame, and the welding or joins are made of good workmanship. Many of our customers have been using our products for as long as 10 years.
Motors, Controller Module, Charger (2 years)
We don’t repair these old electronic parts but will only send you NEW replacement parts. We will even pay for the shipping cost to your doorsteps within the warranty period. (We will need to withdraw the defective parts for study and improvement purposes).
You may find that all other companies will only warranty their batteries for 6 months maximum, but we offer you 1 year. As we use only Li-ion battery packs, they are meant for long-lasting, just like an iPad battery. To be frank, 95% of our customers have been using the same original battery for more than 4 years. We also found some customers have been using the same battery packs for 8 years.
Wear & Tear Parts (None)
These wear & tear parts are subject to the care and maintenance of the user; therefore, we are not able to warranty these. However, we charge a very reasonable price for them, so don’t worry.
- Storage or Travel Bag
- Armrest Pad (Please do not peel or scratch the pads during usage)
- Cables (Please do not clamp the cables during folding or transport)
- Nuts & Bolds (Please tighten the screws regularly when necessary)
- Tires & Bearings (Please do not put your mobility equipment under Sun)
- Backrest & Seat Cushion (Please clean it regularly for hygiene purposes)
Transfer of Ownership
Should the original buyer transfer the ownership of that chair to others within the warranty period, need to update the details of the new user to us to continue the warranty.
The warranty only covers NON-DELIBERATE OR NON-ACCIDENTAL Damage. Damaged caused by user negligence, accidental damages, intentional or not, are not covered under warranty. Products that have been subjected to negligence, abuse, improper storage or handling, improper operation, any modifications, misuse are not covered by the warranty. Any damage caused by improper usage or normal wear and tear is not covered, and you should not use the Warranty Claim. If you’re sure you need to file a warranty claim, kindly provide as much information as you can about the issue.
Should your product has a problem, don’t worry. Kindly provide us photos and videos to indicate the problem, which will help us identify the situation faster. If photos or videos are not provided, warranty parts will not be provided for free. Mutual understanding is always needed to be fair to both parties.